FAQs

1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes 3–5 business days within the United States.

2. What is your order cut-off time?

Our daily order cut-off time is 8:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this time will be processed the next business day.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

4. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.

5. Can I return my order?

Yes, you can return your order within 30 days of delivery, provided the item is unused and in its original condition.

6. How do I request a return?

To request a return, please contact us at support@sweetladiesfashion.shop with your order number and reason for return.

7. When will I receive my refund?

Once your return is approved and received, refunds are processed within 5–10 business days to your original payment method.

8. Can I change or cancel my order?

Orders can only be changed or canceled within a short time after placing them. Please contact us as soon as possible for assistance.

9. Do you ship internationally?

Currently, we only ship within the United States.

10. How can I contact customer support?

You can contact us at support@sweetladiesfashion.shop. Our support team typically responds within 24 hours.